Appliance questions

[debbyd]

Hello everyone, I have two questions, one on juicers and one one blenders. I have a vitamix that always overheats, and the company has tried to repair with no success. Has anyone used the Blendtec and how has it been?
Also, Has anyone used the Super Angel Stainless Juicer? How does it compare with the greenstar types?
Thanks everyone and have a wonderful day!
Deb

[Aleesha Sattva]

So why not go back to the Vita-Mix company and tell them it's not fixed? That's a whole lotta money to toss aside for another blender IMO.

[debbyd]

Aleesha, thanks for the thought, and you are right. I must say I am very discouraged with the Vitamix company, they have taken it back 3 times and each time it is returned with the same problem. The last time I really pushed and they agreed to send me a new one. Strangely it had the same scratches on the base and also the same problem. (it had a new container on top.). At this point, my need for the machine is overriding my desire to press on with this company.

[debbyd]

Aleesha,
I just learned about the quick reply button, I posted a reply on the thread, I have been working with the company for almost a year, trying to fix the problem, but it still exists. They have tried a number of times to fix the machine with no luck. Someone told me the blendtec is just as powerful, but I had never heard of it. I also just started juicing, and saw your post on juicing. What kind do you use?
Thanks :)
Deb

[raweater]

Are you sure it may not be something you're doing wrong like blending too thick mixtures or letting it run too long?

I don't have a VM so I wouldn't know, but since you said they replaced/repaired it several times perhaps it's not the blender that's the problem.

[GlimR]

I've had a VM for the last 15 years, or more and have always found the customer service to be wonderful. I'd call them again and explain the problem again and ask for a new machine. They ahve a 7 year warranty.

What exatly is happening? Is it shutting off?

[John1000]

Vitamix and Blentec recently gave demos at Costco. I bought 1 of each so I could take them home and decide which one is better. I can not say which one is the better machine; they both have advantages and disadvantages, and I like them both.

Here's what I think, though, if it matters. I first look at the warranty. Blendtec says they have a 7 year warranty, but if you read the details, you are limited to 10,000 cycles. Every time you push a button on their blender, they increment a counter - like big bother watching over you. If you plan do some serious blending and really get into it, you'll use up your "7 year warranty" in a little over 1 year. So if you go with the Blendtec and really plan to use it, just hope that it doesn't break after you have used up all your cycles. Blendtec also only gives you 1 year on the jar, so chances are it will begin to leak after the 1 year warranty, so you'll be buying more jars on a regular basis. Yeah, they give you life time on the blade, but they can do so because whenever you buy a new jar, you are also buying a new blade. Very interesting how Blendtec states that they warranty their blender for 7 years to match Vitamix warranty, but in reality, there is no comparison. Vitamix warranty is 7 years on everything, and they don't care if you leave it running 24 hours every day during the 7 years.

If I am going to spend $400 on a blender, I am looking for a good warranty. It appears that Blentec offers a very poor warranty on their blender, and unfortunately, even though I like the Blendtec, I'll have to go wit the Vitamix. The overheating problem with the Vitamix concerns me, but at I will have 7 years to try to get the problem corrected if it does arise.